Text Options for the Visually Impaired Font Size: a- A+ Color: A A A Revert 
Close vision bar
Open vision bar
Job Description

Responsibilities

  • Provide solutions to customer’s problems through phone, email, social media or in person.
  • Documentation of all the inbound calls or emails.
  • Collect teacher/student information, comprehend the problem and provide solutions.
  • Educate whenever necessary.
  • Maintain a good balance between the school’s and student’s interests.
  • Suggest any modifications to make the services/program more efficient.
  • Adapt to any policy changes.
  • Put all trouble tickets and requests into processing.
  • Provide Training to other staff members
  • Help teachers/students in opening accounts.
  • Maintain service records.
  • Pass on feedback to Mrs. Emberton or Mrs. McCutchen.
  • Managing customer services feedback
  • Develop policies and procedures for the ITCats

Requirements

  • Dedication to customer satisfaction.
  • Excellent written and verbal communication skills.
  • Calm and cool personality, able to handle difficult situations.
  • Desire to work on varying schedules.
  • Efficient analytical and decision making skills.