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How does your STLP help and keep track of technical issues in the school?

Does your school provide technical support or a help desk for the school or district?

Many technical students help their school and district with technology problems. The help can be informal as quick repairs, troubleshooting in the classroom or as formal as being part of a Help Desk.

Informal support is defined as students assisting in classrooms or answering the call for technology assistance in a classroom, library or school. A more formal Help Desk may be a class in which students assist with technology issues in the building or district during or after class.


What the STLP Coordinator/Coach/Teacher should do:

  • Shares the rubric with students

  • Guide students to capture 5 images/action shots/graphics that reflect the work

    What the student should do:

  • Review the rubric

  • Plan presentation with only 5 paper slides

  • Prepare exactly 5 printed images to share with judges

  • Share slides at the table as students talk to the judges




    Demonstrates good eye contact; speaks clearly; well-prepared; professional




    5 Slides were used to explain technical process



    Who do you help?

    Demonstrates knowledge of customers; procedures; requests received



    How do you know whom to help? How do you keep track of the help?


    Describe the history of the technical support; process, data collection, tracking, and use


    SCOPE OF WORKWhat do you do?

    Describe the type (scope) or work the help desk or desktop support covers




    Describe some short and\or long term goals you have for your help desk/desktop support



    Examples of the work

    5 images/action shots/graphics are clear and printed for judges to view. Only 5 printed images are brought into the interview.




    Information from: http://stlp.education.ky.gov