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iTechCats

 

How does your STLP help and keep track of technical issues in the school?

Does your school provide technical support or a help desk for the school or district?


Many technical students help their school and district with technology problems. The help can be informal as quick repairs, troubleshooting in the classroom or as formal as being part of a Help Desk.


Informal support is defined as students assisting in classrooms or answering the call for technology assistance in a classroom, library or school. A more formal Help Desk may be a class in which students assist with technology issues in the building or district during or after class.

 

What the STLP Coordinator/Coach/Teacher should do:

  • Shares the rubric with students

  • Guide students to capture 5 images/action shots/graphics that reflect the work

    What the student should do:

  • Review the rubric

  • Plan presentation with only 5 paper slides

  • Prepare exactly 5 printed images to share with judges

  • Share slides at the table as students talk to the judges

     

         

    PRESENTATION

    Demonstrates good eye contact; speaks clearly; well-prepared; professional

     

    SLIDES

     

    5 Slides were used to explain technical process

     

    CUSTOMERS

    Who do you help?

    Demonstrates knowledge of customers; procedures; requests received

     

    PROCESSES & DATA ANALYSIS

    How do you know whom to help? How do you keep track of the help?

     

    Describe the history of the technical support; process, data collection, tracking, and use

     

    SCOPE OF WORKWhat do you do?

    Describe the type (scope) or work the help desk or desktop support covers

     

    GOALS

     

    Describe some short and\or long term goals you have for your help desk/desktop support

     

    EAMPLES

    Examples of the work

    5 images/action shots/graphics are clear and printed for judges to view. Only 5 printed images are brought into the interview.

     

         

     

    Information from: http://stlp.education.ky.gov